Change Healthcare to begin chart reviews for commercial members

Starting in the coming weeks, Change Healthcare will perform a medical record review for risk adjustment services for commercial members on our behalf. This chart audit process has been developed to ensure the accuracy and completeness of the diagnostic data submitted to us.

Confidentiality

Change Healthcare is bound to protect the confidentiality of any protected health information it gathers from clinical records provided by hospitals and medical practices. A Change Healthcare representative will follow-up with selected providers in the coming weeks about patient medical records. The Change Healthcare representative will be able to work with the provider's electronic medical record on-site if that’s preferred.

Contact information for Change Healthcare

If providers have questions, once they've been contacted by a Change Healthcare representative, they can call the Change Healthcare Provider Relations Department at 855.767.2650.