Changes to our Secure Mail options

Our provider portal has been updated to allow you to ask questions and add an attachment when sending a message in our Claims tool for coordination of benefits, third party liability, claim edits and other claims questions.

What's changed?

We've removed the dropdown option for coordination of benefits, third party liability, claim edits and other related claim questions from Secure Mail. These options are now available in our Claims tool in addition to adding an attachment.

Where to find this new feature in the Claims tool

Once logged in, click Claims. Use the search tools to find and click on the claim in question. Click on the claim number link. In the Remittance Advice that opens, click Email Provider Services.

To learn more about our Claim tool, view our Claims Inquiry tool video.