Behavioral health authorization requests moving to online submission in 2020
Each year, we remind our behavioral health providers about how to request authorizations. To learn more visit our mental health and substance use disorder services in our provider manual.
Request behavioral health authorizations online in 2020
We're working hard to make our authorization process faster and easier for you. In 2020, we'll be launching a new tool for you to submit behavioral health authorizations and more.
We'll no longer accept fax authorization requests once this new tool launches. Get prepared by watching for more information in early 2020 about the switch.
Continue our current process until our new tool launches in 2020
By phone or fax
During business hours: Monday – Friday, 8 a.m. – 5 p.m., you may phone or fax authorization requests to the Behavioral Health department for all services other than outpatient and intensive outpatient services.
Fax only requests
Fax us your outpatient and intensive outpatient service requests, including concurrent review and discharge information.
Emergency treatment authorizations
During business hours: Monday – Friday, 8 a.m. – 5 p.m., you can call us. A clinician is available to help you with requests for emergency treatment for Priority Health commercial group, commercial individual and Medicare plan members.
After hours:Our behavioral health team is available by phone 24/7 for emergencies. Fax us the Inpatient Authorization form. Authorization forms will process in our normal time frames.