Self-funded group grievance process

If you have questions or concerns about a claim, or if you’re unhappy with Priority Health, please follow the steps below until you have a final answer to your problem. The steps must occur in this sequence and within specific timeframes.

  1. Contact Customer Service
  2. File a formal appeal - must happen within 180 days of when you received our decision or service
  3. Ask for a review by your employer

Your appeals process is outlined in detail in your grievance process document.

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