Correcting claims

Submit the entire claim with corrections

Submit your entire corrected claim, not just the line items that were corrected, following the processes below, either electronically or by U.S. Mail. Faxed or emailed claims are not accepted.

Corrected claims will pend, not deny as duplicate or redundant, without your needing to call or email us.

Claim correction deadlines

Follow-up is required within one year of the date of service, including resolving all claim discrepancies. Corrected or augmented information received after that date will be automatically denied as the provider's responsibility.

Providers have 90 days from date of the commercial claim original denial (if beyond the one year date of service) to resolve payment discrepancies including submitting corrected claims. This does not include upfront rejected claims or other insurance adjustment EOBs.

  • If you don't complete follow-up within 90 days, any request will deny without appeal rights.
  • Corrected or augmented information received after that date will be automatically denied as the provider's responsibility.
  • Denials related to authorizations/medical necessity or coding/clinical edits still follow the filing limit rules.
  • Accidentally overlooking a claim or a response deadline does not justify an exception to this policy.

Medicaid claims

  • Claims must be processed within 45 days of when we receive them to comply with the Timelines of Claims Payment Public Act 187. 
  • We will notify you in writing of any problems or defects with your claim within 30 days; you will then have 30 days to correct and resubmit the claim.
  • You may re-submit claims under third-party liability (TPL) investigation after 180 days if no response is received from the member.

90-day grace period

When Priority Health or another payer makes or recovers payment near or after our filing limit, you have 90 days from the date on the EOB to submit the claim to us. Payment corrections from another health plan require the claim and EOB to be submitted to Priority Health.

  • Attach the EOB to the claim so we can verify the claim was submitted to us within the 90 days. 
  • If you don't complete follow-up within 90 days, any request will deny without appeal rights. 
  • Corrected or augmented information received after that date will be automatically denied as the provider's responsibility. 
  • Denials related to authorizations/medical necessity or coding/clinical edits still follow the filing limit rules. 
  • Accidentally overlooking a claim or a response deadline does not justify an exception to this policy.